This course was free, but is now $10.00, in case anyone is still interested in the topic at nurse.com thru 6/23/11
CE344-60c ·1.0 hr Staying Cool Under Fire: How Well Do You Communicate?
Author: Maureen Habel, RN, MA
Objectives:
The purpose of this module is to provide nurses with information about how to manage workplace communication challenges. After studying the information presented here, you will be able to —
Identify three primary communication styles
Discuss ways in which men and women differ in their communication style and stimuli for anger
Discuss strategies that can be used to communicate with people who are upset or angry
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